NGPX 2024

December 02 - 04, 2024

Westin Rancho Mirage, Palm Springs, CA

Past Speakers (2019)

Adrienne Boissy, Chief Experience Officer at Cleveland Clinic

Adrienne Boissy

Chief Experience Officer
Cleveland Clinic

Shannon Connor Philips, Chief Patient Experience Officer at Intermountain Healthcare

Shannon Connor Philips

Chief Patient Experience Officer
Intermountain Healthcare

Mary Cramer, Chief Experience Officer at Massachusetts General Hospital

Mary Cramer

Chief Experience Officer
Massachusetts General Hospital

Susannah Rose, Associate Chief Experience Officer at Cleveland Clinic

Susannah Rose

Associate Chief Experience Officer
Cleveland Clinic

Pam Guler MHA, FACHE, Vice President and Chief Experience Officer at AdventHealth

Pam Guler MHA, FACHE

Vice President and Chief Experience Officer
AdventHealth

Albert Chan, Chief Digital Patient Officer at Sutter Health

Albert Chan

Chief Digital Patient Officer
Sutter Health

Lisa Filbert, Chief of Staff at Johns Hopkins Health System

Lisa Filbert

Chief of Staff
Johns Hopkins Health System

Keith Gran, Chief Patient Experience Officer at Michigan Medicine

Keith Gran

Chief Patient Experience Officer
Michigan Medicine

Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai Medical Center

Alan Dubovsky

Chief Patient Experience Officer
Cedars-Sinai Medical Center

Stephen Meth, Chief Experience Officer at Prime Healthcare

Stephen Meth

Chief Experience Officer
Prime Healthcare

Paul Sternberg, Chief Experience Officer at Vanderbilt University Medical Center

Paul Sternberg

Chief Experience Officer
Vanderbilt University Medical Center

Maureen Fagan, Chief Experience Officer at University of Miami, Miller School of Medicine

Maureen Fagan

Chief Experience Officer
University of Miami, Miller School of Medicine

Thomas G. Howell MD, Vice Chair, Patient Experience Medical Director, Con-OB GYN at Mayo Clinic Health System

Thomas G. Howell MD

Vice Chair, Patient Experience Medical Director, Con-OB GYN
Mayo Clinic Health System

Alexander Greengold, SVP, Chief Consumer Experience Officer at Memorial Hermann Health System

Alexander Greengold

SVP, Chief Consumer Experience Officer
Memorial Hermann Health System

Cristobal Kripper, Chief Patient Experience Officer at CHRISTUS Health

Cristobal Kripper

Chief Patient Experience Officer
CHRISTUS Health

Manuel Rodriguez, Chief Marketing and Experience Officer at UC Health

Manuel Rodriguez

Chief Marketing and Experience Officer
UC Health

Steven Merahn MD, Chief Medical Officer at Centria Healthcare

Steven Merahn MD

Chief Medical Officer
Centria Healthcare

Vishal Bhalla CPXP, MS, MBA, VP and Chief Experience Officer (CXO) at Parkland Health & Hospital System

Vishal Bhalla CPXP, MS, MBA

VP and Chief Experience Officer (CXO)
Parkland Health & Hospital System

Lara Burnside, Chief Patient Experience Officer at JPS Health Network

Lara Burnside

Chief Patient Experience Officer
JPS Health Network

Amy Friedman, Chief Experience Officer at Denver Health

Amy Friedman

Chief Experience Officer
Denver Health

David Wall, Director of Culture & Process for Consumer Experience at AdventHealth

David Wall

Director of Culture & Process for Consumer Experience
AdventHealth

Lori Turner, Chief Marketing, Innovation and Experience Officer at Beacon Health System

Lori Turner

Chief Marketing, Innovation and Experience Officer
Beacon Health System

Craig Loundas, Associate Vice President, Penn Medicine Experience at Penn Medicine

Craig Loundas

Associate Vice President, Penn Medicine Experience
Penn Medicine

Peggy Greco, PhD, Medical Director of Patient Experience at Nemours Children's Health System

Peggy Greco, PhD

Medical Director of Patient Experience
Nemours Children's Health System

Aileen Heinberg, Behavioral Scientist, Design & Innovation at Memorial Sloan Kettering Cancer Center

Aileen Heinberg

Behavioral Scientist, Design & Innovation
Memorial Sloan Kettering Cancer Center

Elizabeth Paskas, VP, Human Experience at Hackensack Meridian Health

Elizabeth Paskas

VP, Human Experience
Hackensack Meridian Health

Christine Cunningham, Executive Director and Chief Experience Officer at El Camino Health

Christine Cunningham

Executive Director and Chief Experience Officer
El Camino Health

Brian Carlson, Director, Patient Access and Experience/Associate Hospital Director at Vanderbilt University Medical Center

Brian Carlson

Director, Patient Access and Experience/Associate Hospital Director
Vanderbilt University Medical Center

Lynn Charbonneau MBA, CPXP, Manager, Patient Experience at Tampa General

Lynn Charbonneau MBA, CPXP

Manager, Patient Experience
Tampa General

Anna Koerbel, Manager of Business Development at Maryland Patient Safety Center

Anna Koerbel

Manager of Business Development
Maryland Patient Safety Center

Jason Dupuis, Patient Experience Officer at PM Pediatrics

Jason Dupuis

Patient Experience Officer
PM Pediatrics

Laura Semlies, VP, Digital Patient Experience at Northwell Health

Laura Semlies

VP, Digital Patient Experience
Northwell Health

Jeff Hendrix, Regional Director, Patient Experience at Sacred Heart Health System, Ascension

Jeff Hendrix

Regional Director, Patient Experience
Sacred Heart Health System, Ascension

Swati Mehta, Director of Quality & Performance Patient Experience at Vituity

Swati Mehta

Director of Quality & Performance Patient Experience
Vituity

Carrie Davis, Director of Patient Experience at Hanger Clinic

Carrie Davis

Director of Patient Experience
Hanger Clinic

Susan Kretz, Chair, Customer Experience Committee & Manager, Point of Care at PCL Alverno/Franciscan Alliance

Susan Kretz

Chair, Customer Experience Committee & Manager, Point of Care
PCL Alverno/Franciscan Alliance

Rebekah Angove PhD, Vice President, Patient Experience and Program Evaluation at Patient Advocate Foundation

Rebekah Angove PhD

Vice President, Patient Experience and Program Evaluation
Patient Advocate Foundation

Abdel Abdelhadi, Laboratory Director at Franciscan Alliance Health

Abdel Abdelhadi

Laboratory Director
Franciscan Alliance Health

Susan Osborne, Director, Patient Experience at Gwinnett Health System

Susan Osborne

Director, Patient Experience
Gwinnett Health System

Glenn Kopelson, PFAC Co-Chair & Advisor at UCLA Neuropsychiatric Institute

Glenn Kopelson

PFAC Co-Chair & Advisor
UCLA Neuropsychiatric Institute

Cassandra Crowe-Jackson, VP, Patient Experience at University of Maryland Upper Chesapeake Health

Cassandra Crowe-Jackson

VP, Patient Experience
University of Maryland Upper Chesapeake Health

Amy Searls, Executive Director, Office of Patient Experience at University of Colorado Hospital

Amy Searls

Executive Director, Office of Patient Experience
University of Colorado Hospital

Lisa Schiller, Director, Office of Patient Experience at Children’s Hospital Los Angeles

Lisa Schiller

Director, Office of Patient Experience
Children’s Hospital Los Angeles

Echo Vogel, Manager, Office of Patient Experience at University of Colorado Health

Echo Vogel

Manager, Office of Patient Experience
University of Colorado Health

Carol Kivler, Founder at Courageous Recovery

Carol Kivler

Founder
Courageous Recovery

Vandna Mittal, Director, Digital Health Experience at Stanford Lucile Packard Children’s Hospital

Vandna Mittal

Director, Digital Health Experience
Stanford Lucile Packard Children’s Hospital

Nicole Lescota, Director of Women’s Service at Gwinnett Health System

Nicole Lescota

Director of Women’s Service
Gwinnett Health System

Jaime Pitner, RN, MSN, MICP, CEN at Clinical Educator and Mindfulness

Jaime Pitner

RN, MSN, MICP, CEN
Clinical Educator and Mindfulness

Laura Budinick PsyD, Vice President, Behavioral Health & Experience at Newark Beth Israel Medical Center , Children’s Hospital of New Jersey

Laura Budinick PsyD

Vice President, Behavioral Health & Experience
Newark Beth Israel Medical Center , Children’s Hospital of New Jersey

Tom Laymon, SVP, Chief of Care Delivery Operations at Atrium Health

Tom Laymon

SVP, Chief of Care Delivery Operations
Atrium Health

Dawn Williams, National Director, Patient Experience at Planned Parenthood Federation of America

Dawn Williams

National Director, Patient Experience
Planned Parenthood Federation of America

Mary Washburn M.D., MPH, Physician at Kaiser Permanente Orange County

Mary Washburn M.D., MPH

Physician
Kaiser Permanente Orange County

Tripp Welch, Vice Chair of Quality at Mayo Clinic

Tripp Welch

Vice Chair of Quality
Mayo Clinic

Cary Kirk, Director, Health Education Engagement at Stanford Health Care

Cary Kirk

Director, Health Education Engagement
Stanford Health Care

Fouzel Dhebar MPA/HSA, MSc., Administrative Director, Navigation Services at Stanford Health Care

Fouzel Dhebar MPA/HSA, MSc.

Administrative Director, Navigation Services
Stanford Health Care

Courtney Johnson, Director of Patient Engagement and Experience Strategy, Office of Experience Transformation at UC San Diego Health

Courtney Johnson

Director of Patient Engagement and Experience Strategy, Office of Experience Transformation
UC San Diego Health

Natalie Whitlock, Group Leader, Care Experience at Kaiser Permanente Orange County

Natalie Whitlock

Group Leader, Care Experience
Kaiser Permanente Orange County

Dennis Lamb, Chief Experience Officer at Texas Tech Physicians

Dennis Lamb

Chief Experience Officer
Texas Tech Physicians

Lauren Kazmierski, Analyst, My Health Business Management at Stanford Health Care

Lauren Kazmierski

Analyst, My Health Business Management
Stanford Health Care

Cynthia Sharpe, Principal, Cultural Attractions and Research at Thinkwell Group

Cynthia Sharpe

Principal, Cultural Attractions and Research
Thinkwell Group

Eric Lee G. Escobedo-Wu MS, RN, PHN, CCM, Director, Clinical Advice Services at Stanford Health Care

Eric Lee G. Escobedo-Wu MS, RN, PHN, CCM

Director, Clinical Advice Services
Stanford Health Care

Jon Langford, Manager, Pulmonary Diagnostic Lab at Texas Childrens Hospital

Jon Langford

Manager, Pulmonary Diagnostic Lab
Texas Childrens Hospital

James Bonner LMSW, MBA, Sr. Director of Patient Experience at Spectrum Health

James Bonner LMSW, MBA

Sr. Director of Patient Experience
Spectrum Health

Luli Lameran, Employee & Patient Experience Manager, Employee & Patient Experience Trainer at Baptist Outpatient Services

Luli Lameran

Employee & Patient Experience Manager, Employee & Patient Experience Trainer
Baptist Outpatient Services

Maher Madhoun MD, MMM

Hospitalist Director
Stamford Health

Jeanne Roode DNP, RN, Sr. Director of Clinical Informatics at Spectrum Health

Jeanne Roode DNP, RN

Sr. Director of Clinical Informatics
Spectrum Health

Jessica Barker, Director, Certification and Continuing Education at The PX Institute

Jessica Barker

Director, Certification and Continuing Education
The PX Institute

Elena Gonzalez, Assistant Director of Patient Experience at Stanford Children's Health

Elena Gonzalez

Assistant Director of Patient Experience
Stanford Children's Health

Kate Newbold, Manager, Digital Portfolio at Beacon Health System

Kate Newbold

Manager, Digital Portfolio
Beacon Health System

Melody Lau, Design & Innovation Leader, Health Education Programs at Stanford Healthcare

Melody Lau

Design & Innovation Leader, Health Education Programs
Stanford Healthcare

Liz Huggins MS CPXP, Assistant Vice President at Atrium Health

Liz Huggins MS CPXP

Assistant Vice President
Atrium Health

Sonya Hudson, Business Manager, Atrium Health Medical Group Division at Atrium Health

Sonya Hudson

Business Manager, Atrium Health Medical Group Division
Atrium Health

Kevin Kaldjian, Director of Ambulatory Operations Improvement at Keck Medicine of USC

Kevin Kaldjian

Director of Ambulatory Operations Improvement
Keck Medicine of USC

Shawn Nason, Founder, CEO & Chief Ecosystem Disruptor at The Nason Group

Shawn Nason

Founder, CEO & Chief Ecosystem Disruptor
The Nason Group

Susan Haufe, Healthcare Category Leader at Qualtrics

Susan Haufe

Healthcare Category Leader
Qualtrics

Senem Guney ., Founder & Chief Patient Experience Officer at NarrativeDx

Senem Guney .

Founder & Chief Patient Experience Officer
NarrativeDx

Lisa Romano RN, MSN, Chief Nursing Officer/VP Clinical Services at CipherHealth

Lisa Romano RN, MSN

Chief Nursing Officer/VP Clinical Services
CipherHealth

Dr. Ralph Wiegner, Head of Improving Patient Experience at Siemens Healthineers

Dr. Ralph Wiegner

Head of Improving Patient Experience
Siemens Healthineers

Isabel Nieto Alvarez, Global Solution Manager for Improving Patient Experience at Siemens Healthineers

Isabel Nieto Alvarez

Global Solution Manager for Improving Patient Experience
Siemens Healthineers

Julie Gerdeman, CEO at HealthPay24

Julie Gerdeman

CEO
HealthPay24

Alex Harris, Product Marketing Manager at Luma Health

Alex Harris

Product Marketing Manager
Luma Health

Anjali Kataria, Chief Executive Officer at Mytonomy

Anjali Kataria

Chief Executive Officer
Mytonomy

Vinay Bhargava, President & Co-Founder at Mytonomy

Vinay Bhargava

President & Co-Founder
Mytonomy

Will Reilly, VP of Consumer and Client Marketing at VisitPay

Will Reilly

VP of Consumer and Client Marketing
VisitPay

Drew Koerner, Chief Technical Officer – Healthcare at ServiceNow

Drew Koerner

Chief Technical Officer – Healthcare
ServiceNow

Rebecca Metter, CEO & Co-Founder at Wambi

Rebecca Metter

CEO & Co-Founder
Wambi

Joseph Maxwell, CEO at Parlance

Joseph Maxwell

CEO
Parlance

Jason Macedonia, Vice President, Patient Experience at MaritzCX

Jason Macedonia

Vice President, Patient Experience
MaritzCX

Apurva Vora, Vice President, Client Solutions & Capabilities at HGS

Apurva Vora

Vice President, Client Solutions & Capabilities
HGS

Charlie Lustman, Executive Director at Musical HOPE Campaign

Charlie Lustman

Executive Director
Musical HOPE Campaign

Greg McKelvey MD, VP of Health at ASAPP

Greg McKelvey MD

VP of Health
ASAPP

Dan Prince, VP, Customer Engagement at SMG

Dan Prince

VP, Customer Engagement
SMG

Kalli Hannam, Sr. Account Manager at SMG

Kalli Hannam

Sr. Account Manager
SMG

Tiffany McCauley, Nurse Executive at Elsevier

Tiffany McCauley

Nurse Executive
Elsevier

Brian Wynne, VP & General Manager at NRC Health

Brian Wynne

VP & General Manager
NRC Health

Barry Kirk, VP of Consumer Strategy at Maritz Motivation

Barry Kirk

VP of Consumer Strategy
Maritz Motivation

Katiee Quinn, Senior Account Executive, Healthcare & Hospitality at Maritz Motivation

Katiee Quinn

Senior Account Executive, Healthcare & Hospitality
Maritz Motivation

Mary Kay O'Connor

Founder & CEO
PatientsVoices

Kalen Stanton, Managing Director at Root, Inc.

Kalen Stanton

Managing Director
Root, Inc.

Tracy Picon, Sr. Director, Health Industry Strategy and Solutions, US Health & Life Science Industry at Microsoft

Tracy Picon

Sr. Director, Health Industry Strategy and Solutions, US Health & Life Science Industry
Microsoft

Charleen Ring, Event Director at Next Generation Patient Experience

Charleen Ring

Event Director
Next Generation Patient Experience

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.

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