NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Our Speakers

Julie Kennedy Oehlert

Chief Experience Officer & Brand Officer
ECU Health

Cassandra Crowe, VP, Chief Experience Officer at Sharp HealthCare

Cassandra Crowe

VP, Chief Experience Officer
Sharp HealthCare

Vishal Bhalla, Forbes Thought Leader, Former SVP, Chief Experience Officer, Market CHRO at Advocate Health

Vishal Bhalla

Forbes Thought Leader, Former SVP, Chief Experience Officer, Market CHRO
Advocate Health

Seanna-Kaye Denham-Wilks Ph.D., CXO, FPCC, Chief Experience Officer at NYC Health + Hospitals

Seanna-Kaye Denham-Wilks Ph.D., CXO, FPCC

Chief Experience Officer
NYC Health + Hospitals

Dwight McBee, Chief Experience Officer at RWJBarnabas

Dwight McBee

Chief Experience Officer
RWJBarnabas

Alan Dubovsky, Chief Patient Experience Officer at Cedars-Sinai Medical Center

Alan Dubovsky

Chief Patient Experience Officer
Cedars-Sinai Medical Center

David Haynes MD, MMHC, Chief Experience Officer at Vanderbilt University Medical Center

David Haynes MD, MMHC

Chief Experience Officer
Vanderbilt University Medical Center

Brian Carlson, Vice President, Patient Experience at Vanderbilt University Medical Center

Brian Carlson

Vice President, Patient Experience
Vanderbilt University Medical Center

Keith Gran, Chief Patient Experience Officer at Michigan Medicine

Keith Gran

Chief Patient Experience Officer
Michigan Medicine

Christine Cunningham, Chief Experience Officer at El Camino Health

Christine Cunningham

Chief Experience Officer
El Camino Health

Alison Soileau PhD, FACHE, Certified Pt Exp Leader (CPXP-L), System VP, Patient Experience & Service Excellence at Ochsner Health

Alison Soileau PhD, FACHE, Certified Pt Exp Leader (CPXP-L)

System VP, Patient Experience & Service Excellence
Ochsner Health

Thomas Howell MD, Vice Chair, Patient Experience Medical Director, Con-OB GYN at Mayo Clinic

Thomas Howell MD

Vice Chair, Patient Experience Medical Director, Con-OB GYN
Mayo Clinic

Annamari Dietrichson, VP, Patient Experience at HCA

Annamari Dietrichson

VP, Patient Experience
HCA

Amy D. Searls, Chief Experience Officer at Prime Healthcare

Amy D. Searls

Chief Experience Officer
Prime Healthcare

Eugene Scioscia, Chief Experience Officer at Allegheny Health Network

Eugene Scioscia

Chief Experience Officer
Allegheny Health Network

Peggy Greco, PhD, Chief Patient Experience Officer at Nemours Children's Health

Peggy Greco, PhD

Chief Patient Experience Officer
Nemours Children's Health

Tom Tull, Chief Experience Officer at Ballad Health

Tom Tull

Chief Experience Officer
Ballad Health

Patricia Frank MSN, RN, FACHE, Chief Operating Officer/Chief Nursing Officer at CCM Health

Patricia Frank MSN, RN, FACHE

Chief Operating Officer/Chief Nursing Officer
CCM Health

Carla Yost BSN, FACHE, CPHQ,, Chief Nursing Officer at Hillcrest Medical Center, Ardent Health System

Carla Yost BSN, FACHE, CPHQ,

Chief Nursing Officer
Hillcrest Medical Center, Ardent Health System

Terri Hanlon-Bremer, Executive Vice President & COO at TriHealth

Terri Hanlon-Bremer

Executive Vice President & COO
TriHealth

Dr. Judith Wolfe, Chief Medical Officer at University Hospitals St. John Medical Center

Dr. Judith Wolfe

Chief Medical Officer
University Hospitals St. John Medical Center

Nicole Rossol, Chief Patient Experience Officer at Stony Brook Medicine

Nicole Rossol

Chief Patient Experience Officer
Stony Brook Medicine

Stephanie Bayer J.D., Senior Director of Patient Experience at Cleveland Clinic

Stephanie Bayer J.D.

Senior Director of Patient Experience
Cleveland Clinic

Edison Bond Jr., Chief Patient Experience Officer at Episcopal Health Services, Inc.

Edison Bond Jr.

Chief Patient Experience Officer
Episcopal Health Services, Inc.

Jennifer Bloomfield, System Director, Consumer Experience at Memorial Hermann Health System

Jennifer Bloomfield

System Director, Consumer Experience
Memorial Hermann Health System

Kristy Gay, Chief Experience Officer at Baptist Memorial Health Care

Kristy Gay

Chief Experience Officer
Baptist Memorial Health Care

Chris Pace, Chief Digital Marketing Officer at Banner Health

Chris Pace

Chief Digital Marketing Officer
Banner Health

Barb Bobula, Vice President, Patient Experience at Allegheny Health Network

Barb Bobula

Vice President, Patient Experience
Allegheny Health Network

Dr. Jason Stopyra, Enterprise VP, Public Safety at Advocate Health

Dr. Jason Stopyra

Enterprise VP, Public Safety
Advocate Health

Courtenay R. Bruce JD, MA, Associate Chief Experience Officer, Houston Methodist Hospital System at Houston Methodist Hospital System

Courtenay R. Bruce JD, MA

Associate Chief Experience Officer, Houston Methodist Hospital System
Houston Methodist Hospital System

Kathy Denton, Director - Office of Patient Experience at MD Anderson Cancer Center

Kathy Denton

Director - Office of Patient Experience
MD Anderson Cancer Center

Valerie Monet, Senior Director, Strategy and Insight at Banner Health

Valerie Monet

Senior Director, Strategy and Insight
Banner Health

Barbara Burnes, Director at Atrium Health

Barbara Burnes

Director
Atrium Health

Amberlee Fay, Enterprise Director, Office of Patient Experience at UK HealthCare

Amberlee Fay

Enterprise Director, Office of Patient Experience
UK HealthCare

Tatiana Abigail M.A. Ed.,, Practice Administrator at University of Colorado Hospital

Tatiana Abigail M.A. Ed.,

Practice Administrator
University of Colorado Hospital

Lara Burnside, Former Chief Patient Experience Officer at JPS Health Network

Lara Burnside

Former Chief Patient Experience Officer
JPS Health Network

Lynn Charbonneau, Former Director, Patient Relations & Guest Services at Tampa General Hospital

Lynn Charbonneau

Former Director, Patient Relations & Guest Services
Tampa General Hospital

Dr. Christina Musser, Senior Director Virtual Care (Telehealth) & Patient Experience at St. Luke's University Health Network

Dr. Christina Musser

Senior Director Virtual Care (Telehealth) & Patient Experience
St. Luke's University Health Network

Swati Mehta MD, Director of Quality & Performance Patient Experience at Vituity

Swati Mehta MD

Director of Quality & Performance Patient Experience
Vituity

David Wall MSW, LCSW, Director of Culture & Process for Consumer Experience at AdventHealth

David Wall MSW, LCSW

Director of Culture & Process for Consumer Experience
AdventHealth

Max Nicholson, Associate Director of Patient Experience at Cedars-Sinai

Max Nicholson

Associate Director of Patient Experience
Cedars-Sinai

Marcela Reyes MSN, RN, CPXP, CCMP, Executive Director, Consumer Experience at AdventHealth

Marcela Reyes MSN, RN, CPXP, CCMP

Executive Director, Consumer Experience
AdventHealth

Dawn Robbins, System Associate Vice President, Patient Experience at Baptist Health

Dawn Robbins

System Associate Vice President, Patient Experience
Baptist Health

Marisa Schwartz, Senior Regional Medical Director at St. Luke's University Health Network (East Region)

Marisa Schwartz

Senior Regional Medical Director
St. Luke's University Health Network (East Region)

Michael Pitt MD, Professor of Pediatrics at University of Minnesota

Michael Pitt MD

Professor of Pediatrics
University of Minnesota

Brittany Batell MPH MSW CHES, Plain Langauge Specialist, Patient Experience Education Project Manager at Michigan Health

Brittany Batell MPH MSW CHES

Plain Langauge Specialist, Patient Experience Education Project Manager
Michigan Health

Mindy G. Spigel, RN, MSN, CPXP at Mindyspigel.com

Mindy G. Spigel

RN, MSN, CPXP
Mindyspigel.com

Dr. Cindy Hou DO, MA, MBA, CIC, CPHQ, CPPS, FACOI, FACP, FIDSA, FAPIC, Infection Control Officer and Medical Director of Research for Jefferson Health at Jefferson Health

Dr. Cindy Hou DO, MA, MBA, CIC, CPHQ, CPPS, FACOI, FACP, FIDSA, FAPIC

Infection Control Officer and Medical Director of Research for Jefferson Health
Jefferson Health

Dr. Elizabeth L. Holder Ed.D., System Director, Patient Experience at SSM Health

Dr. Elizabeth L. Holder Ed.D.

System Director, Patient Experience
SSM Health

Randy Perecman, Co-Founder and CEO at Familyfirst

Randy Perecman

Co-Founder and CEO
Familyfirst

Mandy Riemer MSW, Director, Care Navigation and Experience at Children's Mercy Kansas City

Mandy Riemer MSW

Director, Care Navigation and Experience
Children's Mercy Kansas City

Richard Evans MD FACS, Co-Founder at Familyfirst

Richard Evans MD FACS

Co-Founder
Familyfirst

Dr. Regina Shupe DNP, RN, Executive Director of Patient and Guest Services / Chief Experience Officer at The Christ Hospital Health Network (TCHHN)

Dr. Regina Shupe DNP, RN

Executive Director of Patient and Guest Services / Chief Experience Officer
The Christ Hospital Health Network (TCHHN)

Jennifer Baron, Chief Experience Officer at NRC Health

Jennifer Baron

Chief Experience Officer
NRC Health

Vinitha Ramnathan, Chief Product Officer at NRC Health

Vinitha Ramnathan

Chief Product Officer
NRC Health

Jeff Burrow, National Healthcare Director at Pocketalk

Jeff Burrow

National Healthcare Director
Pocketalk

Pantea Vahidi, Founder at Compassion Clinic

Pantea Vahidi

Founder
Compassion Clinic

Nikki Greet, Senior Project Manager at Michigan Medicine

Nikki Greet

Senior Project Manager
Michigan Medicine

Devin Lippert, Administrative Director, The Office of Patient Experience at Michigan Medicine

Devin Lippert

Administrative Director, The Office of Patient Experience
Michigan Medicine

Laura Cooley PhD, Editor in Chief at Journal of Patient Experience

Laura Cooley PhD

Editor in Chief
Journal of Patient Experience

Casey Arends MHA, CPXP, Customer Experience Improvement & Analytics Manager at M Health Fairview

Casey Arends MHA, CPXP

Customer Experience Improvement & Analytics Manager
M Health Fairview

Robin Huffman CPXP, SSGB, Director, Patient Experience at University of Cincinnati Medical Center

Robin Huffman CPXP, SSGB

Director, Patient Experience
University of Cincinnati Medical Center

Elena Gonzalez, Patient Experience Manager at El Camino Health

Elena Gonzalez

Patient Experience Manager
El Camino Health

Meridith Elliott Powell CSP, CPAE, Growth Strategist, Business Futurist, Award-Winning Author at Keynote Speaker

Meridith Elliott Powell CSP, CPAE

Growth Strategist, Business Futurist, Award-Winning Author
Keynote Speaker

Jenna Gonzalez RN, MSN, System Senior Manager- Patient Experience, Acute Care at Intermountain Healthcare

Jenna Gonzalez RN, MSN

System Senior Manager- Patient Experience, Acute Care
Intermountain Healthcare

Richard Corder, SVP, Consulting Solutions at Press Ganey

Richard Corder

SVP, Consulting Solutions
Press Ganey

Hayley Andreasen MSL, System Senior Manager, Patient Experience, Medical Group at Intermountain Health

Hayley Andreasen MSL

System Senior Manager, Patient Experience, Medical Group
Intermountain Health

Alexa Osborne, Healthcare Solution Strategist at Qualtrics

Alexa Osborne

Healthcare Solution Strategist
Qualtrics

Steve Ferrara MD, FSIR, FACR CAPT(Ret.), MC, USN, Former Chief Medical Officer of CIA and U.S. Navy, Interventional Radiologist at .

Steve Ferrara MD, FSIR, FACR CAPT(Ret.), MC, USN

Former Chief Medical Officer of CIA and U.S. Navy, Interventional Radiologist
.

Cooper Rendon MS, PA-C, Founder at Synchromedics

Cooper Rendon MS, PA-C

Founder
Synchromedics

Christiana Voelker, Patient Experience Lead at Avanade

Christiana Voelker

Patient Experience Lead
Avanade

Erik Barnett, Healthcare Innovation and AI Lead at Avanade

Erik Barnett

Healthcare Innovation and AI Lead
Avanade

Erin Wilkins, Market President at Press Ganey

Erin Wilkins

Market President
Press Ganey

Aloha McBride, Global Healthcare Strategist at .

Aloha McBride

Global Healthcare Strategist
.

Mark Lomax, CEO at PEP Health

Mark Lomax

CEO
PEP Health

Colleen McCrory MBA, FACHE, Senior Director at Huron

Colleen McCrory MBA, FACHE

Senior Director
Huron

Erin Shipley RN, MSN, CEN, Vice President of Consumer Experience at Cooper University Health Care

Erin Shipley RN, MSN, CEN

Vice President of Consumer Experience
Cooper University Health Care

Farid Agahi BSEE, MBA, Director, Technical Strategist, Field Technology Office at Omnissa

Farid Agahi BSEE, MBA

Director, Technical Strategist, Field Technology Office
Omnissa

Rosemary Byrnes, Vice President, Patient Experience at Westchester Medical Center Health System

Rosemary Byrnes

Vice President, Patient Experience
Westchester Medical Center Health System

Dan Collard, Partner at HEALTHCARE SOLUTIONS GROUP

Dan Collard

Partner
HEALTHCARE SOLUTIONS GROUP

Chrissy Daniels MS, Chief Experience Officer at Press Ganey

Chrissy Daniels MS

Chief Experience Officer
Press Ganey

Tracy Plume MSN-L, RN, Director, Centralized Patient Placement, Virtual Nursing at Sharp HealthCare

Tracy Plume MSN-L, RN

Director, Centralized Patient Placement, Virtual Nursing
Sharp HealthCare

Kara Yetter MS-Health Informatics, BSN, RN, CPHIMS, Supervisor of Virtual Nursing (CPPC) at Sharp HealthCare

Kara Yetter MS-Health Informatics, BSN, RN, CPHIMS

Supervisor of Virtual Nursing (CPPC)
Sharp HealthCare

JoAnne Scalise MS-Patient Safety Leadership, RN, Director, Customer Success at GuardRFID

JoAnne Scalise MS-Patient Safety Leadership, RN

Director, Customer Success
GuardRFID

Russell Senger, Vice President, Community Development at The Beryl Institute

Russell Senger

Vice President, Community Development
The Beryl Institute

Natalie Friedman, Director, Community Development at The Beryl Institute

Natalie Friedman

Director, Community Development
The Beryl Institute

Andrea Tait, SVP, Patient Empowerment & Equity at Orion Health

Andrea Tait

SVP, Patient Empowerment & Equity
Orion Health

Ken Leonczyk, SVP, Strategy at Orion Health

Ken Leonczyk

SVP, Strategy
Orion Health

Ashmer Aslam, Co-Founder of Cured at Innovaccer

Ashmer Aslam

Co-Founder of Cured
Innovaccer

Christa Peters, VP of Client Strategy at Press Ganey

Christa Peters

VP of Client Strategy
Press Ganey

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.

Our Sponsors:

HID Healthcare RTLS

Patient Guide Solutions