NGPX 2025

November 17 - 19, 2025

Westin Rancho Mirage, Palm Springs, CA

Our Speakers

Rick Evans, SVP and Chief Experience Officer at New York-Presbyterian Hospital

Rick Evans

SVP and Chief Experience Officer
New York-Presbyterian Hospital

Julie Kennedy Oehlert

Chief Experience and Brand Officer
ECU Health

Dwight McBee, SVP, Chief Experience Officer at RWJBarnabas Health

Dwight McBee

SVP, Chief Experience Officer
RWJBarnabas Health

David Weisman, Chief Experience Officer at NYC Health Hospitals/Queens

David Weisman

Chief Experience Officer
NYC Health Hospitals/Queens

Alan Dubovsky, Vice President and Chief Patient Experience Officer at Cedars-Sinai

Alan Dubovsky

Vice President and Chief Patient Experience Officer
Cedars-Sinai

Tom Tull, VP, Chief Experience Officer at Ballad Health

Tom Tull

VP, Chief Experience Officer
Ballad Health

Jennifer Bollinger

Senior Vice President, Chief Consumer & Brand Officer
Sutter Health

Dr. Carol Lewis MD MPH FACS CPXP, Professor and Chief Patient Experience Officer, ad interim at MD Anderson Cancer Center

Dr. Carol Lewis MD MPH FACS CPXP

Professor and Chief Patient Experience Officer, ad interim
MD Anderson Cancer Center

Eddie Borrego, Senior Vice President & Chief Experience Officer at Jackson Health System

Eddie Borrego

Senior Vice President & Chief Experience Officer
Jackson Health System

Amy Searls, Chief Experience Officer at Prime Healthcare

Amy Searls

Chief Experience Officer
Prime Healthcare

Christine Cunningham, Chief Experience Officer at El Camino Health

Christine Cunningham

Chief Experience Officer
El Camino Health

Kristy Gay, Chief Experience Officer at Baptist Memorial Health Care Corporation

Kristy Gay

Chief Experience Officer
Baptist Memorial Health Care Corporation

Dr. Judith Wolfe, Chief Medical Officer at University Hospitals St. John Medical Center

Dr. Judith Wolfe

Chief Medical Officer
University Hospitals St. John Medical Center

Kayla Carey, Chief Operating Officer at Ambulatory Anesthesia Care

Kayla Carey

Chief Operating Officer
Ambulatory Anesthesia Care

Dr. Eric Leroux, Chief Quality & Vice President at Eisenhower Health

Dr. Eric Leroux

Chief Quality & Vice President
Eisenhower Health

Thomas Howell, Former Vice Chair, Patient Experience Medical Director, Con-OB GYN at Mayo Clinic

Thomas Howell

Former Vice Chair, Patient Experience Medical Director, Con-OB GYN
Mayo Clinic

Courtenay Bruce, Associate Chief Experience Officer at Houston Methodist

Courtenay Bruce

Associate Chief Experience Officer
Houston Methodist

Lou Montana-Rhodes, Vice President, Office of Patient Experience at ECU Health

Lou Montana-Rhodes

Vice President, Office of Patient Experience
ECU Health

Dr. Christina Bowen, Chief WellBeing Officer at ECU Health

Dr. Christina Bowen

Chief WellBeing Officer
ECU Health

Alison Soileau, PhD, System Vice President, Patient Experience & Service Excellence at Ochsner Health

Alison Soileau, PhD

System Vice President, Patient Experience & Service Excellence
Ochsner Health

Katie Gauthier, AVP, Patient Experience at Ochsner Health

Katie Gauthier

AVP, Patient Experience
Ochsner Health

Jeremiah Todd, VP, Customer Engagement, Experience & Language Access at Fairview Health Services

Jeremiah Todd

VP, Customer Engagement, Experience & Language Access
Fairview Health Services

Chris Brainard, Associate Vice President, Patient Experience at University of Alabama at Birmingham Health

Chris Brainard

Associate Vice President, Patient Experience
University of Alabama at Birmingham Health

Brian Carlson, Vice President of Patient Experience at Vanderbilt University Medical Center

Brian Carlson

Vice President of Patient Experience
Vanderbilt University Medical Center

Dawn Robbins, System Associate Vice President, Patient Experience at Baptist Health

Dawn Robbins

System Associate Vice President, Patient Experience
Baptist Health

Michelle Eleby

Executive Director, Clinical Excellence
Providence

Dana Caviness, AVP, Patient Experience Operations at Wellstar Health System

Dana Caviness

AVP, Patient Experience Operations
Wellstar Health System

Jessie Reid, VP, Care Delivery and Practice Transformation at Orlando Health

Jessie Reid

VP, Care Delivery and Practice Transformation
Orlando Health

Stephanie Bayer, Senior Director, Patient Experience at Cleveland Clinic

Stephanie Bayer

Senior Director, Patient Experience
Cleveland Clinic

Lester Torres, Sr. Director, Practice & Patient Care Improvement at Orlando Health

Lester Torres

Sr. Director, Practice & Patient Care Improvement
Orlando Health

Christina Musser, Sr. Director Virtual Care & Patient Experience at St. Luke's University Health Network

Christina Musser

Sr. Director Virtual Care & Patient Experience
St. Luke's University Health Network

Marisa Schwartz, Senior Medical Director Network Patient Experience and Clinical Operations at St. Luke's Hospital-Upper Bucks Campus

Marisa Schwartz

Senior Medical Director Network Patient Experience and Clinical Operations
St. Luke's Hospital-Upper Bucks Campus

Amberlee Fay, Enterprise Director, Office of Patient Experience at UK HealthCare

Amberlee Fay

Enterprise Director, Office of Patient Experience
UK HealthCare

Swati Mehta, National Director of Quality & Performance at Vituity

Swati Mehta

National Director of Quality & Performance
Vituity

Alex Wimsatt

Director, Care Experience
Providence

Bianca Mayes, National Director, Black Health Equity at Planned Parenthood Federation of America

Bianca Mayes

National Director, Black Health Equity
Planned Parenthood Federation of America

Barbara Burnes, Director at Atrium Health

Barbara Burnes

Director
Atrium Health

Rachel Hitt, Medical Director of Patient Experience at Tufts Medicine Integrated Network

Rachel Hitt

Medical Director of Patient Experience
Tufts Medicine Integrated Network

Miranda Merriman, System Director, Ambulatory Patient Experience / Performance Advisory at Inova Health System

Miranda Merriman

System Director, Ambulatory Patient Experience / Performance Advisory
Inova Health System

Aida Hozanovic, Patient Experience Performance Advisor at Inova Health System

Aida Hozanovic

Patient Experience Performance Advisor
Inova Health System

Carey Shannon, Patient Experience Program Manager at UAB Health System

Carey Shannon

Patient Experience Program Manager
UAB Health System

Kathy Denton, Director, Patient Experience at MD Anderson Cancer Center

Kathy Denton

Director, Patient Experience
MD Anderson Cancer Center

Erica Steed MBA, BAppSc, BBA, EMHP, Director, Patient Experience at Wellstar Health System

Erica Steed MBA, BAppSc, BBA, EMHP

Director, Patient Experience
Wellstar Health System

Erin Shipley

VP, Consumer Experience
Cooper University Health Care

Cassandra Cisneros, Director, Patient Experience at Penn Medicine

Cassandra Cisneros

Director, Patient Experience
Penn Medicine

Kathryn Girardi, Director, Care Experience at Providence

Kathryn Girardi

Director, Care Experience
Providence

Robin Huffman, Director, Patient Experience at UC Health

Robin Huffman

Director, Patient Experience
UC Health

Yasir Khalid, Director, People Centred Care and Health Justice at William Osler Health System

Yasir Khalid

Director, People Centred Care and Health Justice
William Osler Health System

Lara Burnside, Co-Founder at CSE Leadership

Lara Burnside

Co-Founder
CSE Leadership

Cheristi Cognetta-Rieke, Vice Chair Nursing – Enterprise Transformation at Mayo Clinic

Cheristi Cognetta-Rieke

Vice Chair Nursing – Enterprise Transformation
Mayo Clinic

Max Nicholson, Associate Director of Patient Experience at Cedars-Sinai

Max Nicholson

Associate Director of Patient Experience
Cedars-Sinai

Natalie Zuniga-Georgy, Senior Consultant, System Patient Experience at Houston Methodist

Natalie Zuniga-Georgy

Senior Consultant, System Patient Experience
Houston Methodist

Ashleigh Kamencik-Wright, Program Director, System Patient Experience at Houston Methodist

Ashleigh Kamencik-Wright

Program Director, System Patient Experience
Houston Methodist

Terrell Williams, Project Manager, System Patient Experience at Houston Methodist

Terrell Williams

Project Manager, System Patient Experience
Houston Methodist

Richard Eke, Project Specialist, System Patient Experience Operations at Houston Methodist

Richard Eke

Project Specialist, System Patient Experience Operations
Houston Methodist

Susan Osborne, Director PX at Gwinnett Healthcare

Susan Osborne

Director PX
Gwinnett Healthcare

Michael Allen, Emergency Care Department Director at Hamilton Medical Center

Michael Allen

Emergency Care Department Director
Hamilton Medical Center

Kathie Helms, Sr. Administrator - Clinical Informatics and Practice Support at Mayo Clinic

Kathie Helms

Sr. Administrator - Clinical Informatics and Practice Support
Mayo Clinic

Tatiana Abigail, Practice Administrator at UC Healthcare

Tatiana Abigail

Practice Administrator
UC Healthcare

Rhonda Joyner MS, MBA, CPXP (she/her), Director, Patient Experience at Planned Parenthood Federation of America

Rhonda Joyner MS, MBA, CPXP (she/her)

Director, Patient Experience
Planned Parenthood Federation of America

Grace Paschall

Administrative Director, Consumer Experience
Cooper University Health Care

Lisa Sator, Experience Support Services Director at Hospital of the University of Pennsylvania (HUP) -Penn Medicine

Lisa Sator

Experience Support Services Director
Hospital of the University of Pennsylvania (HUP) -Penn Medicine

Jennifer Baron, Chief Experience Officer at NRC Health

Jennifer Baron

Chief Experience Officer
NRC Health

Charleen Ring, Event Director at NGPX - WBR

Charleen Ring

Event Director
NGPX - WBR

Laura Cooley, Editor-in-Chief at Journal of Patient Experience

Laura Cooley

Editor-in-Chief
Journal of Patient Experience

Lisa Drumbore

Vice President and Chief Experience Officer
Saint Peter's Healthcare

Julie Rish

VP, Consumer Experience
Advent Health

Marcela Reyes MSN, CPXP

Executive Director Experience Learning, Culture & Sustainment
AdventHealth

DeAnn Yoder, Project Lead Manager, Office of Patient Experience at Michigan Medicine

DeAnn Yoder

Project Lead Manager, Office of Patient Experience
Michigan Medicine

Hannah Thompson

Office of Well-being
ECU Health

Monique Most

Director Patient Experience
Providence

Sarah Larsen, Director, Patient Experience at Providence

Sarah Larsen

Director, Patient Experience
Providence

We're always looking ahead to book a roster of inspiring speakers. Contact us today to reserve your spot.

Want to see who spoke previously? View the list here.

Our Sponsors:

HID Healthcare RTLS

Patient Guide Solutions

Sodexo Healthcare

Zebra Technologies