Jason Dupuis

Chief Experience Officer PM Pediatrics

Jason Dupuis is the Patient Experience Officer for PM Pediatrics, the country’s largest provider of Pediatric Urgent Care. He is responsible for leading company-wide efforts to enhance the patient experience across 45 PM Pediatrics locations in 11 states.  To accomplish this, he focuses efforts in three strategic areas: Education/Training, Data & Analytics, and Empowering staff to own the patient experience by living the PM Pediatrics Core Values for every patient, every time. Mr. Dupuis joined PM Pediatrics after spending more than 13 years at Boston Children’s Hospital, where he served as their Director of Emergency and Admitting Services. In addition, he is certified in Lean/Six Sigma and teaches Managing Organizational Change and Principles of Healthcare Management at the Hellenic College School of Leadership & Management. Mr. Dupuis earned a Bachelor of Science in Health Management & Policy from the University of New Hampshire, and a Masters in Healthcare Administration from Simmons College.